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| | CORPORATE BUSINESS PHILOSOPHY
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| | Working at PhaseLink means working in an environment with ‘quality’, ‘accountability’, and ‘responsibility’ mindset. The company thrives on accountability and responsibility to quality. To support and satisfy our customers’ requirements in business, product requirements, and quality, we gather feedback from all of our employees around the world to achieve the highest level of customer satisfaction.
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Customer, R&D, Business Practices, and Employees are the key contributing elements of PhaseLink’s quality. Everything we do to pursue a world-class quality company focuses on these essential elements.
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| | ... the Customer
CUSTOMER SATISFACTION
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| | Customers are the center of the existence for PhaseLink. They define the quality levels we’ll need to adhere to. They expect performance, unparalleled quality and reliability, products meeting their time to market, competitive prices, on-time delivery, outstanding service, clear and correct transaction processing and more. In every attribute that influences customer perception, being good is not enough; satisfying our customers is a necessity. If we don’t do it, someone else will.
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| | ... the R&D
INNOVATION WITH SPEED
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| | Our longevity is seen in an array of innovative, technically advanced products that meet the market window. Today's competitive environment leaves no room for error. ‘Think through and do the things right the first time’ is the way to strive for the quality mind-set. “Quality” derives from the “solidity and rigidity” of the design, design verification, and quality assurance validation test in R&D stage to meet our customers' needs, and relentlessly looking for new ways to exceed our customers’ expectations.
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| | ... the Business Practices
OUTSIDE-IN THINKING
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| | Quality requires us to look at our business from the customer's perspective, not ours. In other words, we must look at our processes from the outside-in. By understanding the transaction lifecycle from the customer’s needs and expected practices, we can discover what they are seeing and feeling. With this knowledge, we can identify areas where we can add significant value or improvement from their perspective.
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| | ... the Employee
LEADERSHIP COMMITMENT
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| | People create results. Involving all employees is essential to PhaseLink’s quality approach. PhaseLink is committed to providing opportunities and incentives for employees to focus their talents and energies on satisfying customers; making sure that employees understand that business results are never more important than compliance to customers’ expectations and commitments.
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